Livestock farmers' WhatsApp helpline – now get free advice 24/7 on your mobile phone 📱

For livestock keepers in Rajasthan, it is a big relief that they no longer need to run from place to place for immediate advice on every small or major animal health issue. The state government has launched a WhatsApp helpline number 9063475027, through which livestock keepers are receiving information and guidance via a 24×7 digital platform.

According to reports published in newspapers, within just a few months, thousands of livestock keepers across the state have already benefited from this service, and timely veterinary support has reached lakhs of animals. This model can become an ideal example for the entire country in the coming years. In this blog, we will understand in detail what this service is, how it works, and how livestock keepers can make the most of it.

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1. What is this WhatsApp Helpline?

Traditionally, livestock keepers had only two options for advice—either visit the nearest veterinary hospital or talk to someone knowledgeable on the phone. In rural areas, due to distance, time constraints, lack of transport, and shortage of veterinarians, timely guidance often wasn’t available. Considering these challenges, the Animal Husbandry Department has launched a WhatsApp-based Chatbot and Helpdesk.

On this number, a livestock keeper can simply send a “Hi” message, choose the issue through an automated menu, and when required, connect with a live support team as well. In other words—from general information to government schemes, nearest veterinary centers, and emergency guidance—everything is available on a single number.

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2. How does the WhatsApp Chatbot work?

2.1 How to get started?

• First, save this number on your phone: 9063475027
• Then open WhatsApp and send only “Hi” to this number.
• Within moments, you will receive a welcome message with options to select language and proceed further.

2.2 What options are available in the menu?

The menu may vary slightly, but typically it offers the following services:

• Disease information: Symptoms of common diseases, first-aid guidance, and prevention tips.
• Department schemes: Summaries of subsidies, insurance, training programs, and other schemes for livestock keepers.
• Nearest veterinary hospital: Details of the nearest hospital/dispensary based on your area.
• Staff availability: Duty/contact details of the concerned veterinarian/paravet (where this facility is available).
• Emergency guidance: What to do immediately if the animal’s condition is serious, where to go, and how to respond safely.

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3. Key Benefits for Livestock Keepers

3.1 Timely and correct advice

Many times, ignoring a minor issue or using the wrong home remedy/injection can worsen the condition. Getting quick guidance on WhatsApp helps livestock keepers move in the right direction on time, reducing losses.

3.2 Saves travel and expenses

For every minor issue, traveling several kilometers from the village to a hospital is not always possible. If the situation is manageable and basic advice is sufficient, it saves both unnecessary travel and expenses.

3.3 Accurate information about government schemes

Many livestock keepers do not have complete information about insurance, vaccination drives, subsidies, training, or dairy schemes. Through the chatbot menu, they can learn the latest scheme details, eligibility, and application process.

3.4 Information about the nearest veterinary center

Livestock keepers living in remote hamlets or new areas often do not even know which “nearest veterinary center” falls under their jurisdiction. Through the helpline—by sharing location or selecting district/block—they can quickly find the correct center details.

3.5 Data-driven policy making

When the department has state-level records of which district receives what type of complaints more frequently, it helps identify where more doctors, medicines, or training programs are needed. So, this service benefits both livestock keepers and the government.

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4. Real-life Scenarios – Where can it help?

4.1 Milk suddenly drops—what to do?

Suppose an HF or crossbred cow suddenly gives only half of the usual milk. Farmers often panic and start various tonics and medicines immediately. In such cases, if they message the WhatsApp helpline with the animal’s age, calf age, lactation stage, feeding details, and other symptoms, they may understand whether it could be mastitis, a metabolic issue, heat stress, or a management gap, and what safe first steps can be taken before calling a vet.

4.2 Calf diarrhea—when should you visit the hospital?

In newborn calves, timely ORS, fluids, hygiene, and correct medication are critical. By taking guidance on WhatsApp, a livestock keeper can learn how soon a vet should be called, which signs indicate an emergency, and what basic safe actions can be started at home immediately.

4.3 Information on vaccination and insurance

Many livestock keepers are unaware about vaccination schedules for different diseases or the documents required for insurance claims. By using the chatbot menu, they can learn about the vaccination calendar for FMD, HS, BQ, PPR, ET, Swine Fever, etc., and also understand the rules of central/state livestock insurance schemes.

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5. How to make the most of this service? – Pashupalan’s Advice

Saving the number alone is not enough. Always remember: the better the question, the better the answer. Here are a few practical tips:

• Share complete animal details: age, breed, approximate weight, milk yield, pregnancy/lactation status, etc.
• Describe symptoms clearly: since when, feed/water intake, fever, cough, nasal discharge, urine/dung status, difficulty walking, etc.
• Mention medicines already given: if you already gave any injection/tablet, mention the name/dose to avoid overdose or drug interactions.
• Send photo/video: for wounds, swelling, posture, breathing difficulty—photos or a short video helps the doctor assess better.
• Write the advice in a notebook: so you have a record for reference and don’t need to repeat the entire history every time.

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6. Limitations and Important Precautions

Online guidance is highly useful, but it also has limitations. Keep these points in mind:

• Not a replacement for physical examination: Advice received on WhatsApp is primary guidance and cannot replace a complete in-person clinical examination at a veterinary hospital.
• In serious conditions, go to the hospital immediately: If the animal cannot stand, keeps groaning, has very fast breathing, heavy bleeding, complicated calving, or suspected poisoning—contact the nearest veterinary center or mobile vet directly without wasting time.
• Be cautious with injections/IV fluids: Starting strong injections or drips based only on messages can be risky if the person is not trained. When in doubt, take direct help from a veterinarian or local paravet.
• Accurate information is your responsibility: If age, weight, pregnancy status, etc. are shared incorrectly, the guidance may also become incorrect.

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7. Future Direction – Digital Revolution in Rural Animal Health

Today, most farmers and livestock keepers use smartphones and WhatsApp. A WhatsApp helpline like 9063475027 is a major step aligned with the spirit of Digital India. If this model is strengthened further, then:

• District/block-wise data and reports can be generated.
• Early alerts of disease outbreaks can be captured through WhatsApp itself.
• Online training, webinars, and video links can reach livestock keepers directly.
• Participation of livestock keepers can increase in livestock insurance, Kisan Credit Card, dairy schemes, and skill development programs.

Platforms like Pashupalan.co.in have the responsibility to keep sharing correct and updated information about such government facilities, so that benefits do not remain limited to paperwork and news reports, but actually reach small livestock keepers in villages.

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8. Frequently Asked Questions (FAQ)

Q1 – Is this service completely free?

Yes. There is no separate charge for advice on the department’s WhatsApp helpline. Only your regular internet/data charges apply.

Q2 – Can I message at night as well?

The chatbot is available 24×7. Some options are automated replies, while for complex cases, the expert team may respond during scheduled hours.

Q3 – Will they also tell the medicine name?

For many common situations, guidance on safe basic medicines at a primary level may be provided, but before using any medicine, always consult an authorized veterinarian in your area.

Q4 – What if the network is weak?

In places with very weak internet, even sending WhatsApp messages can be difficult. In such cases, calling a traditional phone helpline, contacting a nearby paravet, or directly visiting the veterinary hospital is better.

Q5 – Is this service only for Rajasthan?

This number is currently focused on Rajasthan livestock keepers. Similar services are being started in other states as well, so do check your state’s Animal Husbandry Department for local helpline details.

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Conclusion

The 9063475027 WhatsApp helpline is a simple, accessible, and timely initiative for livestock keepers. Whenever you have questions related to animal disease, nutrition, vaccination, insurance, or government schemes—don’t panic. First, get the right information—either contact your nearest veterinary center or seek expert guidance through this helpline.

Right information at the right time is the key to healthy livestock, better production, and secure income. Your phone is in your hand—now knowledge is just one “Hi” away.

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For useful information related to animal husbandry,
follow the WhatsApp Channel: Pashupalan | Vets & Farmers and save the website pashupalan.co.in 👍

Disclaimer:
This blog is written only for educational and awareness purposes. The information provided here is not a substitute for official government documents. For any disputes, changes, or updates related to schemes, helpline numbers, or services, please confirm with the concerned department or official sources only. Before using any medicine, injection, or medical procedure, always consult a registered veterinarian in your area.